We do our best for providing high quality products. If you experience any problem with the items shipped, contact us for an RMA number. Our technical service will contact you to determine whether the merchandise must be replaced or repaired.
Important: Before requesting for the RMA, read first the document: Terms & Conditions.
The customer has 15 days from the day the order is received to detect any failure and report that to NT Sensors. In the event of return, this must be communicated previously, and the acceptation limit. Always must be prepaid.
Shipment and original packing shall be in perfect conditions. It will be not accepted returns form solutions or special customized materials
Any other failure reported after these 15 days may not be considered under warranty.
The customer must follow the RMA process and wait for an RMA number authorization. The customer always pays for the shipping to NT Sensors. If the material was purchased one year ago is suitable to be covered by the warranty and in this case the rest of costs in the operation are payed by NT Sensors. If the material was damaged by bad usage, if there is not a failure, or if the RMA process was not respected, then this RMA is not in warranty and all costs are covered by the customer.
Any NT Sensors delivered material is guaranteed against manufacturing defects according European norm 89/655/CEE. • Lack of proper maintenance and alteration or change of any component disclaims all manufacturer responsibility for any damages that may occur. • See guaranty delivered with every material.