HD Contact Form (SAT)

Help Desk

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Please gather and provide as much information as possible, so we can follow up your inquiry quickly and efficiently.
Any detail will be useful to answer the best way we can.
Upload your files to verify the obtained data.

Name

Email

Company

Delivery note

Purchase date Indicates the purchase date of the affected items.
If there is more than one purchase date, indicate it in the issue description field.

Reason for contact

Product model

Meter serial number Visible on the back of the meter.

Number of sensors Select the number of sensors present in the ion probe.

1. Unscrew the cap of the ion probe to access the sensors. 2.
2. Select ion and enter the lot number.

Description of the issue Describe the issue, including any steps you have tried on your own.

Measurement file If applicable, please follow the steps below to generate a measurement file, as this will help us in the diagnosis of your equipment:
1. Condition the ion probe for 8 hours in the conditioning solution.
2. Calibrate the pH electrode.
3. Calibrate the ion probe.
4. Measure a sample of standard 2 and tap water.
5. Export this file and add it to the corresponding field.

Photographing the sensors You must unscrew the cap at the end of the ion probe to access the sensors.
Be sure to focus on the tip of the sensors.
IMPORTANT not to touch the tip of the sensors during the process.

I have read and accept the Privacy policy

Ion selective electrodes

ISE METERS

STANDARD SOLUTIONS

Sensors & Probes

INDUSTRIES

SOLUTIONS

Company

ISE TOOLS

ION SELECTIVE SENSORS

Customer support

Ion selective electrodes

ISE METERS

STANDARD SOLUTIONS

Sensors & Probes

INDUSTRIES

SOLUTIONS

Company

ISE TOOLS

ION SELECTIVE SENSORS

Customer support

HD Contact Form (SAT)

Help Desk

Fill in the following form

Company

Legal

Support